Privacy Policy

Privacy Policy

Last updated: July 2026

At HER ERA, we value your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase.

1. Information We Collect

When you interact with HER ERA, we may collect the following information:

  • Full name

  • Email address

  • Phone number

  • Shipping and billing address

  • Order history

  • Payment information (processed securely through our payment provider)

  • Device, browser, and website usage information

We only collect information necessary to provide you with the best shopping experience.

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Provide customer support

  • Communicate about your purchases

  • Improve our website and services

  • Prevent fraud and maintain website security

  • Send marketing communications, only if you have chosen to receive them

3. Payment Information

Payments are processed securely through our trusted payment partner, Paymob.

HER ERA does not store your complete payment card details.

4. Sharing Your Information

We never sell your personal information.

Your information may be shared only with trusted third-party providers when necessary to operate our business, including:

  • Payment processing

  • Shipping and delivery services

  • Website analytics

  • Marketing platforms

These partners only receive the information required to perform their services.

5. Cookies

Our website uses cookies to improve your browsing experience, remember your preferences, analyze website traffic, and enhance our services.

You can manage or disable cookies through your browser settings at any time.

6. Data Security

We use appropriate technical and organizational measures to protect your personal information.

While we take every reasonable precaution, no online system can guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill your order, provide customer support, comply with legal obligations, and operate our business.

When your information is no longer required, it is securely deleted or anonymized.

8. Your Rights

Depending on your location, you may have the right to:

  • Access your personal information

  • Update or correct your information

  • Request deletion of your data

  • Withdraw your marketing consent at any time

To exercise any of these rights, please contact us using the details below.

9. Children's Privacy

HER ERA does not knowingly collect personal information from individuals under the age of 18.

10. Updates to This Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page together with the updated revision date.

11. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us at:

Email: weareherera@gmail.com

12. Governing Law

This Privacy Policy is governed by the laws of the Arab Republic of Egypt.