Returns & Exchanges

We want you to feel confident in every piece you choose from HER ERA.

If something isn't quite right, we're here to make the process simple.

Exchanges

We accept exchange requests within 7 days of receiving your order.

To be eligible for an exchange, your item must be:

• Unworn and unused

• In its original condition

• With all original tags attached

• Returned in its original packaging

To request an exchange, please email weareherera@gmail.com with the following information:

• Full Name

• Order Number

• Phone Number

• Item(s) you'd like to exchange

• Requested size

• Delivery address

• Reason for the exchange

Returns

You may request a return within 7 days of receiving your order.

To qualify for a return, your item must be:

• Unworn and unused

• In its original condition

• With all original tags attached

• Returned in its original packaging

To request a return, please email weareherera@gmail.com including:

• Full Name

• Order Number

• Phone Number

• Item(s) you're returning

• Delivery address

• Reason for the return

Processing Time

Once your request has been approved and we receive your package, returns, refunds, or exchanges are typically processed within 7 business days.

Thank you for choosing HER ERA. We appreciate your trust and are committed to making every experience with us as effortless as the pieces we create.